At POC Sports Sale, we stand behind the quality and performance of our gear. Just as our equipment is designed to protect you during your most adventurous pursuits, our returns policy is built to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items. All returned products must be in original, unused condition with all tags attached and packaging intact.

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • All Armor products (used for impact protection)
  • All Back Protection gear
  • Any AVIP (Advanced Virtual Impact Protection) equipment
  • Any apparel or accessories showing signs of wear or use

Note: This policy ensures we maintain the highest safety standards for protective equipment that may be compromised once used.

How to Initiate a Return or Exchange

  1. Contact our support team at [email protected] within 15 days of receipt
  2. Provide your order number and reason for return/exchange
  3. Wait for authorization – we’ll respond within 2 business days with instructions
  4. Package the item securely in its original packaging
  5. Ship the item back to our facility at:
    POC Sports Sale
    2338 Barfield Lane
    Indianapolis, IN 46278
    USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot guarantee receipt of untracked packages.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • You will receive email confirmation once your refund has been processed

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the original product
  • If the exchange item is of higher value, we will invoice you for the difference
  • If the exchange item is of lower value, we will refund the difference
  • Standard shipping rates apply for exchanged items

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear POC Sports Sale Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size/Color: [If applicable] Reason for Return: [Please specify] I have confirmed that this item is not from the non-returnable categories (Armor, Back Protection, or AVIP products). Please advise on the next steps for processing my request. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

International Returns

As we serve customers worldwide (excluding Asia and select remote areas), please note:

  • International customers are responsible for any customs duties or taxes incurred when returning items
  • We cannot refund original shipping costs for international orders
  • Return processing may take additional time for international shipments

For any questions about our returns policy, contact our adventure-ready support team at [email protected]. We typically respond within 24-48 hours.

Ride safe, ride smart, and know that your satisfaction is always our priority.

– The POC Sports Sale Team