Privacy Policy

At POC Sports Sale, operating at procyclingwear.com, we are committed to protecting your privacy and securing your personal information. Just as our high-performance gear is designed for your safety during adventurous pursuits, our privacy practices are engineered to safeguard your data with the same dedication to excellence and protection.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and automatically through your use of our website:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely through our payment partners), billing address
• Account Information: Username, password, and preferences if you create an account
• Communications: Records of correspondence when you contact our customer service

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on site, click patterns, and referring URLs
• Location Data: General geographic location based on IP address for regional compliance

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process your orders and deliver POC gear worldwide (excluding Asia and select remote areas)
• Provide customer support and respond to your inquiries
• Improve our website, products, and customer experience
• Send transactional emails (order confirmations, shipping updates)
• With your consent, send marketing communications about new products, promotions, and adventure sports content
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your trust and only share your information in these limited circumstances:

Service Providers

We share information with trusted third parties who assist us in operating our website, conducting business, and serving our global community of riders, including:

• Payment processors (Visa, MasterCard, JCB, PayPal) for secure transaction handling
• Shipping carriers to deliver your orders
• Marketing platforms to communicate with consenting customers
• Analytics providers to understand how adventurers use our site

Legal Requirements

We may disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, both on the trails and in our digital operations:

• We implement industry-standard security measures including encryption (SSL technology) to protect your data during transmission
• Payment information is processed through secure channels and never stored on our servers
• We maintain reasonable administrative, technical, and physical safeguards to protect your personal information
• Data is stored on secure servers with limited access
• We retain your information only for as long as necessary to fulfill the purposes outlined in this policy

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

5. Your Rights and Choices

As an adventurous rider who values control, you have rights regarding your personal information:

• Access and Update: You can review and update your account information through your profile settings
• Marketing Communications: You can opt-out of marketing emails by using the unsubscribe link in any email or contacting us
• Data Deletion: You may request deletion of your personal information, subject to certain legal obligations
• Data Portability: You can request a copy of your personal data in a structured format
• Restrict Processing: You may object to or restrict the processing of your personal information in certain circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Like many adventure-ready websites, we use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Necessary for basic functions like processing orders and secure login
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block all cookies, some features of our website may not function properly.

We may also use third-party analytics services (like Google Analytics) to help us understand how adventurers use our site. These services may collect information about your use of our website and other websites over time.

7. International Data Transfers

As we serve adventure sports enthusiasts worldwide (excluding Asia and select remote areas), your information may be processed in countries outside your own. We ensure appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.