Welcome to the POC Sports Sale FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. As fellow adventurers, we understand the importance of reliable gear and service for your cycling, mountain biking, and snow sports adventures.

Product Questions

Q: What types of products does POC Sports Sale offer?
A: We specialize in high-performance adventure gear, including POC armor, apparel, and accessories for mountain biking, cycling, and snow sports. Our product range is designed for riders who demand safety, quality, and performance.
Q: Are POC products authentic?
A: Absolutely! We are committed to providing only genuine POC sports equipment. Our gear meets the highest standards of quality and safety that POC is known for worldwide.

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide to our global community of riders, excluding Asia and select remote areas. If you’re unsure about your location, please contact our customer service team at [email protected].
Q: What shipping options are available?
A: We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx with full tracking
– Free Shipping (orders over $50): 15-25 business days via EMS
Q: How long does order processing take?
A: We process all orders within 1-2 business days. During peak seasons, there might be slight delays, but we work hard to get your gear to you as quickly as possible.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking number via email that allows you to monitor your delivery in real-time.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of receipt. Please ensure items are in original condition with tags attached. For detailed instructions, please contact our customer service team.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, please contact us immediately at [email protected].

Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Company Information

Q: Where is POC Sports Sale located?
A: Our operations are based at 2338 Barfield Lane, Indianapolis, US 46278. We serve customers globally with high-quality adventure gear.
Q: How can I contact customer service?
A: For any questions not covered here, please email our support team at [email protected]. We’re passionate adventurers ourselves and are happy to help!

Ride safe, ride smart, and enjoy the adventure!
– The POC Sports Sale Team